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Listen First: a pilot system for managing downward accountability in NGOs

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  • Alex Jacobs
  • Robyn Wilford

Abstract

This article reports on a research project intended to develop systematic ways of managing downward accountability in an international NGO. Innovative tools were developed and trialled in six countries. The tools comprised a framework, defining downward accountability in practical terms, and three management processes. They were successfully used to (a) encourage staff to improve downward accountability in ways relevant to their context; (b) hear beneficiaries' assessments of the level of accountability achieved and the value of the NGO's work; and (c) generate quantified performance summaries for managers. Taken together, they form a coherent draft management system. Areas for further research are identified.

Suggested Citation

  • Alex Jacobs & Robyn Wilford, 2010. "Listen First: a pilot system for managing downward accountability in NGOs," Development in Practice, Taylor & Francis Journals, vol. 20(7), pages 797-811, September.
    • Handle: RePEc:taf:cdipxx:v:20:y:2010:i:7:p:797-811
    DOI: 10.1080/09614524.2010.508113
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    Cited by:

    1. Kingston, Kylie L. & Furneaux, Craig & de Zwaan, Laura & Alderman, Lyn, 2023. "Avoiding the accountability ‘sham-ritual’: An agonistic approach to beneficiaries’ participation in evaluation within nonprofit organisations," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 92(C).
    2. Kingston, Kylie L. & Luke, Belinda & Furneaux, Craig & Alderman, Lyn, 2023. "Examining the re-territorialisation of beneficiary accountability: Digitising nonprofit services in response to COVID-19," The British Accounting Review, Elsevier, vol. 55(5).

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