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Quality culture: a behavioral inspired way of quality in Slovak small and medium enterprises

Author

Listed:
  • Denisa Malá

    (Matej Bel University in Banská Bystrica, Slovakia)

  • Ján Dobrovič

    (International School of Management Slovakia, Slovakia)

  • Mariana Sedliačiková

    (Technical University in Zvolen, Slovakia)

  • Anna Šatanová

    (International School of Management Slovakia, Slovakia)

  • Mykola Palinchak

    (Uzhhorod National University, Ukraine)

Abstract

Corporate quality culture is perceived as a set of shared opinions, attitudes, ideas, interests and expectations in both the formal and informal relationships in quality management. An employee profile within the quality culture comprises three basic components: cognitive, affective and behavioral. The paper analyses the individual components of the employee profile within the Slovak small and medium enterprises and their impact on building a quality culture. The representativeness of the sample, based on the selected criteria (enterprise size and gender of respondents), was confirmed by Chi-square test. The research results were processed by the statistical programme IBM SPSS 19, using the methods of testing statistical hypotheses (Binomial test, Chi-square, Friedman, Wilcoxon, and Spearman tests), as well as the methods of descriptive statistics and data visualization. The paper'spaper's main contribution is the analysis of individual components of the employee profile and finding out their impact on building and maintaining a quality culture in the enterprise. The research results showed a strong dependence between the individual components of the employee profile.

Suggested Citation

  • Denisa Malá & Ján Dobrovič & Mariana Sedliačiková & Anna Šatanová & Mykola Palinchak, 2023. "Quality culture: a behavioral inspired way of quality in Slovak small and medium enterprises," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 11(1), pages 220-232, September.
    • Handle: RePEc:ssi:jouesi:v:11:y:2023:i:1:p:220-232
    DOI: 10.9770/jesi.2023.11.1(13)
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    References listed on IDEAS

    as
    1. Elisabeth Sundrum, 2004. "Moving beyond compliance and control: building a values-based corporate governance culture supportive of a culture of mutual accountability," International Journal of Business Governance and Ethics, Inderscience Enterprises Ltd, vol. 1(2/3), pages 192-209.
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    More about this item

    Keywords

    quality culture; employee profile; behavior; SMEs; quality management;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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