IDEAS home Printed from https://ideas.repec.org/a/src/jbsree/v10y2024i2p311-322.html
   My bibliography  Save this article

Effect of Resource Orientation on Service Delivery of Public Level Four Hospitals in Kakamega County Kenya

Author

Listed:
  • Ombito, Gregory
  • Mumaraki, Nanyama Rosemary
  • Odero, Jackline

Abstract

Purpose: The study established the effect of resource orientation on service delivery of Level Four Public Hospitals in Kakamega County, KenyaMethodology/Approach: Mixed research design comprising of a descriptive and causal were applied. Targeted 304 comprising of 162 nurses, 135 Hospitals office staff and 7 Hospital Administrators. The study sample size was 173 using Yamane formulae. The study applied stratified and simple random sampling technique. Structured questionnaires aided in data collection. Pilot study was done at Sabatia District hospital in Vihiga County. Reliability was tested using Cronbach Alpha while validity was tested using content validity. SPPs versio 23 was used for effective descriptive as well as inferential statistics.Findings: The study found out that customer orientation had a significant influence on service delivery (t-statistic=7.489.Implications: Important to medical practitioners, government Authorities, and management of hospitals in managing strategic orientation plans for service delivery.& The study recommends that customers orientation should be prioritized since it enhances service delivery.&

Suggested Citation

  • Ombito, Gregory & Mumaraki, Nanyama Rosemary & Odero, Jackline, 2024. "Effect of Resource Orientation on Service Delivery of Public Level Four Hospitals in Kakamega County Kenya," Journal of Business and Social Review in Emerging Economies, CSRC Publishing, Center for Sustainability Research and Consultancy Pakistan, vol. 10(2), pages 311-322, June.
    • Handle: RePEc:src:jbsree:v:10:y:2024:i:2:p:311-322
    DOI: http://doi.org/10.26710/jbsee.v10i2.3062
    as

    Download full text from publisher

    File URL: https://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/3062/1761
    Download Restriction: no
    File URL: https://libkey.io/http://doi.org/10.26710/jbsee.v10i2.3062?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:src:jbsree:v:10:y:2024:i:2:p:311-322. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Prof. Dr. Ghulam Shabir (email available below). General contact details of provider: https://edirc.repec.org/data/csrcmpk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.