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Water Crisis Management: Satisfaction Level, Effect and Coping of the Consumers

Author

Listed:
  • M. Aini
  • A. Fakhru'l-Razi
  • K. Siew Suan

Abstract

The recent global experience of the1998 El Nino has caused a long drought in Malaysia.The lack of rainfall in the catchment areasespecially in the state of Selangor has resulted thetwo dams that supply water to Kuala Lumpur andsurrounding regions to almost critical levels. Thewater crisis lasted from March to September 1998 and affected 1.8 million residents. This study wasundertaken to investigate the consumers' level ofsatisfaction towards the strategy of the water crisismanagement undertaken by the state water authority.The effect of the crisis and the coping behaviour ofthe affected residents were also assessed. Data werecollected by using interview survey on 140 residentsliving in one of the affected regions. It was foundthat on the whole the residents were only moderatelysatisfied with the strategy of water crisismanagement carried out by the state water authority.They were very unsatisfied with the quantity andquality of water provided and the distance to fetchthe water from the static tanks. Majority of therespondents adopted a coping strategy by prioritizingtheir daily activities. The crisis had affected theirwork and daily activities. The positive effect of thecrisis was the changing attitude of the residents inappreciation of the value of water and an increase inneighbourly spirit and relationships. Underlyingcauses were analyzed, ways to overcome any futurewater crisis were discussed and recommendations wereproposed. Copyright Kluwer Academic Publishers 2001

Suggested Citation

  • M. Aini & A. Fakhru'l-Razi & K. Siew Suan, 2001. "Water Crisis Management: Satisfaction Level, Effect and Coping of the Consumers," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 15(1), pages 31-39, February.
    • Handle: RePEc:spr:waterr:v:15:y:2001:i:1:p:31-39
    DOI: 10.1023/A:1012256903509
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    Citations

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    Cited by:

    1. A. A. Hezri & Mohd. Nordin Hasan, 2006. "Towards sustainable development? The evolution of environmental policy in Malaysia," Natural Resources Forum, Blackwell Publishing, vol. 30(1), pages 37-50, February.
    2. Dziedzic, Rebecca M. & Karney, Bryan W., 2016. "Analyzing water customer service expectations: A case study of the City of Guelph," Utilities Policy, Elsevier, vol. 41(C), pages 67-76.
    3. Batista Mattos, Jonatas & Brito Silva, Kaique & da Silva, Roberto José & Mota Almeida, Thiara Helena & Sibilla Soares Póvoas, Hogana & da Silva, Paulo Vagner Ribeiro & de Araújo Góes, Ingrid Matos & d, 2019. "Natural factors or environmental neglect? Understanding the dilemma of a water crisis in a scenario of water plenty," Land Use Policy, Elsevier, vol. 82(C), pages 509-517.
    4. Jonathan Chenoweth & Julie Barnett & Tereza Capelos & Chris Fife-Schaw & Tanika Kelay, 2010. "Comparison of Consumer Attitudes Between Cyprus and Latvia: An Evaluation of Effect of Setting on Consumer Preferences in the Water Industry," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 24(15), pages 4339-4358, December.

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