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Leistungßteuerung von globalen Service-Netzwerken in der Halbleiterindustrie — Organisation, Werkzeuge und Prozeße

Author

Listed:
  • Lars Grünert

    (Kaufmännischer Geschäftsführer der TRUMPF GmbH + Co. KG)

  • Thorsten Schäuble

    (Referent der Geschäftsführung der TRUMPF GmbH + Co. KG)

Abstract

Zusammenfassung Die Firma TRUMPF hat ihren Servicebereich innerhalb des letzten Jahrzehnts auf dem Weg zu einem globalen Lösungsanbieter im Bereich von Werkzeugmaschinen und Lasern stark ausgebaut. Aus einem Engagement in der Halbleiterindustrie entstehen nun neue, intereßante Ansatzpunkte, das globale Service-Netzwerk zu optimieren. Dieser Artikel beschreibt die für die Leistungßteuerung von Dienstleistungsnetzwerken relevanten Besonderheiten des Servicegeschäfts in der Halbleiterindustrie und grenzt diese vom klaßischen Servicegeschäft im Werkzeugmaschinenbereich ab. Darauf aufbauend werden die Potenziale beschrieben, die sich für TRUMPF im klaßischen Servicegeschäft aus den Erfahrungen in der Halbleiterindustrie ergeben.

Suggested Citation

  • Lars Grünert & Thorsten Schäuble, 2015. "Leistungßteuerung von globalen Service-Netzwerken in der Halbleiterindustrie — Organisation, Werkzeuge und Prozeße," Schmalenbach Journal of Business Research, Springer, vol. 67(69), pages 119-134, January.
    • Handle: RePEc:spr:sjobre:v:67:y:2015:i:69:d:10.1007_bf03372937
    DOI: 10.1007/BF03372937
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    More about this item

    Keywords

    L84; M16; O14;
    All these keywords.

    JEL classification:

    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology

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