A service system with on-demand agent invitations
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DOI: 10.1007/s11134-015-9464-8
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References listed on IDEAS
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
- Kurtz, Thomas G., 1978. "Strong approximation theorems for density dependent Markov chains," Stochastic Processes and their Applications, Elsevier, vol. 6(3), pages 223-240, February.
- B. R. K. Kashyap, 1966. "The Double-Ended Queue with Bulk Service and Limited Waiting Space," Operations Research, INFORMS, vol. 14(5), pages 822-834, October.
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Cited by:
- Lam M. Nguyen & Alexander L. Stolyar, 2018. "A queueing system with on-demand servers: local stability of fluid limits," Queueing Systems: Theory and Applications, Springer, vol. 89(3), pages 243-268, August.
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More about this item
Keywords
Service systems; Call centers; Knowledge workers; On-demand agent invitation; Fluid and diffusion limits; Interchange of limits;All these keywords.
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