Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals
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DOI: 10.1007/s11135-020-00999-3
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- Pal, Shounak & Biswas, Baidyanath & Gupta, Rohit & Kumar, Ajay & Gupta, Shivam, 2023. "Exploring the factors that affect user experience in mobile-health applications: A text-mining and machine-learning approach," Journal of Business Research, Elsevier, vol. 156(C).
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Keywords
Service quality; Sentic computing; Sentiment analysis; Topic mining; SWOT analysis;All these keywords.
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