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Applying fuzzy quality function deployment to identify service management requirements for customer quality needs

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  • Gin-Shuh Liang

Abstract

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Suggested Citation

  • Gin-Shuh Liang, 2010. "Applying fuzzy quality function deployment to identify service management requirements for customer quality needs," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(1), pages 47-57, January.
    • Handle: RePEc:spr:qualqt:v:44:y:2010:i:1:p:47-57
    DOI: 10.1007/s11135-008-9178-7
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    Cited by:

    1. Yu-Jie Wang, 2023. "Extending Quality Function Deployment and Analytic Hierarchy Process under Interval-Valued Fuzzy Environment for Evaluating Port Sustainability," Sustainability, MDPI, vol. 15(7), pages 1-19, March.
    2. Nurlan Amanbek & Laura A. Mamayeva & Gaukhar M. Rakhimzhanova, 2021. "RETRACTED ARTICLE: Results of a comprehensive assessment of the quality of services to the population with the use of statistical methods," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 12(6), pages 1322-1333, December.
    3. Okan Duru & Sheng Huang & Emrah Bulut & Shigeru Yoshida, 2013. "Multi-layer quality function deployment (QFD) approach for improving the compromised quality satisfaction under the agency problem: A 3D QFD design for the asset selection problem in the shipping indu," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2259-2280, June.

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