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Gap Analysis in Customer Loyalty: A Research in 5-Star Hotels in the Antalya Region of Turkey

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  • A. Aksu

Abstract

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Suggested Citation

  • A. Aksu, 2006. "Gap Analysis in Customer Loyalty: A Research in 5-Star Hotels in the Antalya Region of Turkey," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(2), pages 187-205, April.
    • Handle: RePEc:spr:qualqt:v:40:y:2006:i:2:p:187-205
    DOI: 10.1007/s11135-005-5357-y
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    Cited by:

    1. Yu-I Lee & Ching-Hsun Chang & Yu-Shan Chen, 2013. "The influence of novelty, flexibility, and synergy of package tours on tourist satisfaction: an analysis of structural equation modeling (SEM)," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 1869-1882, June.
    2. Juan Brida & Juan Pereyra & Raffaele Scuderi, 2014. "Repeat tourism in Uruguay: modelling truncated distributions of count data," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(1), pages 475-491, January.
    3. Hua, Meina & Lai, Ivan Ka Wai & Tang, Huajun, 2019. "Analysis of advertising and a points-exchange incentive in a reverse supply chain for unwanted medications in households based on Game Theory," International Journal of Production Economics, Elsevier, vol. 217(C), pages 259-268.

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