IDEAS home Printed from https://ideas.repec.org/a/spr/pubtra/v15y2023i3d10.1007_s12469-023-00323-w.html
   My bibliography  Save this article

Pilgrims’ satisfaction with metro operations during Hajj

Author

Listed:
  • Lucas Weber

    (Otto von Guericke University)

  • Sven Müller

    (RWTH Aachen University)

  • Knut Haase

    (Hamburg University)

Abstract

To date, very little research has been conducted regarding visitor satisfaction with operations at mega events and mass gatherings. We examine the user satisfaction of passengers of the Makkah Metro in Saudi Arabia during Hajj. Hajj is one of the largest mass gatherings in the world. Our aim is to compare the sensitivities towards waiting time of different user groups in order to identify user groups that are particularly sensitive to waiting time. Those user groups might then be scheduled preferably to the Hajj rituals in such a way that their expected waiting time is minimized. For this reason, we are interested in the interactions between the passengers’ person-specific attributes and their perceived waiting time at the stations. We apply an ordered logit model to unique survey data. Our results reveal that women are much more sensitive to waiting time than men. In addition to gender, a pilgrim’s country of origin also seems to play a significant role, which has operational implications on crowd management.

Suggested Citation

  • Lucas Weber & Sven Müller & Knut Haase, 2023. "Pilgrims’ satisfaction with metro operations during Hajj," Public Transport, Springer, vol. 15(3), pages 651-674, October.
    • Handle: RePEc:spr:pubtra:v:15:y:2023:i:3:d:10.1007_s12469-023-00323-w
    DOI: 10.1007/s12469-023-00323-w
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12469-023-00323-w
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12469-023-00323-w?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:pubtra:v:15:y:2023:i:3:d:10.1007_s12469-023-00323-w. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.