IDEAS home Printed from https://ideas.repec.org/a/spr/opsear/v55y2018i2d10.1007_s12597-017-0324-7.html
   My bibliography  Save this article

An analytical study of queues in medical sector

Author

Listed:
  • Rashmi Agarwal

    (DAV Inter College)

  • B. K. Singh

    (IFTM University)

Abstract

In general, we do not like to wait but each of us has spent a great deal of time waiting in lines even in medical sector also and queuing has become a symbol of inefficiency of a hospital. Managing the length of the line is one of the challenges facing most hospitals. A few of factors that are responsible for long waiting lines or delays in providing services are lack of passion of hospital staff and overloading of available doctors as they are attached in more than one clinic etc. This paper is based on the consideration that most of these problems can be managed by using queuing model to measure the waiting line performances as average arrival rate of patients, average service rate of patients, system utilization etc. The purpose of this study is to provide insight of general background of queuing theory, and how queuing theory can be used by policy makers to increase efficiency of services and to improve the quality of care of patients in hospitals, also understanding cost factor for getting optimum profit.

Suggested Citation

  • Rashmi Agarwal & B. K. Singh, 2018. "An analytical study of queues in medical sector," OPSEARCH, Springer;Operational Research Society of India, vol. 55(2), pages 268-287, June.
    • Handle: RePEc:spr:opsear:v:55:y:2018:i:2:d:10.1007_s12597-017-0324-7
    DOI: 10.1007/s12597-017-0324-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12597-017-0324-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12597-017-0324-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Akbar Marvasti, 2006. "A Contingent Valuation of Customer Delay in Medical Services," Eastern Economic Journal, Eastern Economic Association, vol. 32(1), pages 31-45, Winter.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ashis Kumar Chakraborty & Ritwika Chattopadhyay & Inder Kaur & Sayaran Mittra, 2022. "Optimization of the number of maintenance crew in a manufacturing unit," OPSEARCH, Springer;Operational Research Society of India, vol. 59(1), pages 1-19, March.
    2. Sudhanshu Singh & Rakesh Verma & Saroj Koul, 2022. "A collaborative method for simultaneous operations: case of an eye clinic," OPSEARCH, Springer;Operational Research Society of India, vol. 59(2), pages 711-731, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.

      Corrections

      All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:opsear:v:55:y:2018:i:2:d:10.1007_s12597-017-0324-7. See general information about how to correct material in RePEc.

      If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

      If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

      If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

      For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

      Please note that corrections may take a couple of weeks to filter through the various RePEc services.

      IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.