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Information systems for smart services

Author

Listed:
  • Daniel Beverungen

    (Paderborn University)

  • Martin Matzner

    (Friedrich-Alexander-Universität Erlangen-Nürnberg)

  • Christian Janiesch

    (Julius-Maximilians-Universität Würzburg)

Abstract

Digital interactions among businesses and consumers through powerful information systems and omnipresent connected devices establish today’s networked society. In this light, Service Science continues to take root as a research discipline that focuses on the integration of (digital) resources by service providers and service customers for value co-creation in service systems. Rapid advances in information technology allow for designing novel information systems that enable entirely new configurations of service systems. In turn, Service Science also leaves its mark on the design, adoption, and use of information systems and technology. With this special issue, we compile a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. This editorial opens this special issue by elaborating on our understanding of smart service.

Suggested Citation

  • Daniel Beverungen & Martin Matzner & Christian Janiesch, 2017. "Information systems for smart services," Information Systems and e-Business Management, Springer, vol. 15(4), pages 781-787, November.
    • Handle: RePEc:spr:infsem:v:15:y:2017:i:4:d:10.1007_s10257-017-0365-8
    DOI: 10.1007/s10257-017-0365-8
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    Citations

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    Cited by:

    1. Matthias Trier & Dennis Kundisch & Daniel Beverungen & Oliver Müller & Guido Schryen & Milad Mirbabaie & Simon Trang, 2023. "Digital Responsibility," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(4), pages 463-474, August.
    2. Marcus Fischer & David Heim & Adrian Hofmann & Christian Janiesch & Christoph Klima & Axel Winkelmann, 2020. "A taxonomy and archetypes of smart services for smart living," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(1), pages 131-149, March.
    3. Matzner, Martin & Büttgen, Marion & Demirkan, Haluk & Spohrer, Jim & Alter, Steven & Fritzsche, Albrecht & Ng, Irene C. L. & Jonas, Julia M. & Martinez, Veronica & Möslein, Kathrin M. & Neely, Andy, 2018. "Digital Transformation in Service Management," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 2(2), pages 3-21.
    4. Christian Janiesch & Marcus Fischer & Axel Winkelmann & Valentin Nentwich, 2019. "Specifying autonomy in the Internet of Things: the autonomy model and notation," Information Systems and e-Business Management, Springer, vol. 17(1), pages 159-194, March.
    5. Lei Shen & Cong Sun & Muhammad Ali, 2021. "Path of Smart Servitization and Transformation in the Textile Industry: A Case Study of Various Regions in China," Sustainability, MDPI, vol. 13(21), pages 1-15, October.
    6. Theresa Eckert & Stefan Hüsig, 2022. "Innovation portfolio management: a systematic review and research agenda in regards to digital service innovations," Management Review Quarterly, Springer, vol. 72(1), pages 187-230, February.

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