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The impact of automation on tourism and hospitality jobs

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  • Stanislav Ivanov

    (Varna University of Management)

Abstract

This viewpoint discusses the impacts of automation technologies on tourism and hospitality jobs by delving into the mechanisms through which automation eliminates, transforms, and creates job positions in the industry. It elaborates on the tourism and hospitality jobs of the future, the skills that tourism and hospitality employees would need, and the implication of automation for tourism and hospitality education.

Suggested Citation

  • Stanislav Ivanov, 0. "The impact of automation on tourism and hospitality jobs," Information Technology & Tourism, Springer, vol. 0, pages 1-11.
    • Handle: RePEc:spr:infott:v::y::i::d:10.1007_s40558-020-00175-1
    DOI: 10.1007/s40558-020-00175-1
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    References listed on IDEAS

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    1. Frey, Carl Benedikt & Osborne, Michael A., 2017. "The future of employment: How susceptible are jobs to computerisation?," Technological Forecasting and Social Change, Elsevier, vol. 114(C), pages 254-280.
    2. Ernst Ekkehardt & Merola Rossana & Samaan Daniel, 2019. "Economics of Artificial Intelligence: Implications for the Future of Work," IZA Journal of Labor Policy, Sciendo & Forschungsinstitut zur Zukunft der Arbeit GmbH (IZA), vol. 9(1), pages 1-35, June.
    3. Dengler, Katharina & Matthes, Britta, 2018. "The impacts of digital transformation on the labour market: Substitution potentials of occupations in Germany," Technological Forecasting and Social Change, Elsevier, vol. 137(C), pages 304-316.
    4. Mark Skilton & Felix Hovsepian, 2018. "The 4th Industrial Revolution," Springer Books, Springer, number 978-3-319-62479-2, June.
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    Cited by:

    1. Ivanov, Stanislav & Kuyumdzhiev, Mihail & Webster, Craig, 2020. "Automation fears: Drivers and solutions," Technology in Society, Elsevier, vol. 63(C).
    2. Uglješa Stankov & Ulrike Gretzel, 2020. "Tourism 4.0 technologies and tourist experiences: a human-centered design perspective," Information Technology & Tourism, Springer, vol. 22(3), pages 477-488, September.
    3. Debolina Dutta & Yuvaraj Srivastava & Eshmeeta Singh, 2023. "Metaverse in the tourism sector for talent management: a technology in practice lens," Information Technology & Tourism, Springer, vol. 25(3), pages 331-365, September.
    4. Lin Li & Kyung Young Lee & Emmanuel Emokpae & Sung-Byung Yang, 2021. "What makes you continuously use chatbot services? Evidence from chinese online travel agencies," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 575-599, September.
    5. Stanislav Ivanov & Faruk Seyitoğlu & Martina Markova, 2020. "Hotel managers’ perceptions towards the use of robots: a mixed-methods approach," Information Technology & Tourism, Springer, vol. 22(4), pages 505-535, December.
    6. Yurii Kyrylov & Viktoriia Hranovska & Viktoriia Boiko & Aleksy Kwilinski & Liudmyla Boiko, 2020. "International Tourism Development in the Context of Increasing Globalization Risks: On the Example of Ukraine’s Integration into the Global Tourism Industry," JRFM, MDPI, vol. 13(12), pages 1-18, December.
    7. José Gerardo De La Vega Meneses & Claudia Malcón Cervera, 2021. "Aspectos estratégicos en economía digital, comercio electrónico y sistemas de pagos," Revista de Investigación en Ciencias Contables y Administrativas, Universidad Michoacana de San Nicolás de Hidalgo, Facultad de Contaduría y Ciencias Administrativas, vol. 6(2), pages 44-61, July.
    8. Azio Barani, 2021. "Innovazione tecnologica e lavoro: automazione, occupazione e impatti socio-economici," QUADERNI DI ECONOMIA DEL LAVORO, FrancoAngeli Editore, vol. 0(114), pages 51-79.
    9. Stanislav Hristov Ivanov & Craig Webster & Elitza Stoilova & Daniel Slobodskoy, 2022. "Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies – A conceptual framework," Tourism Economics, , vol. 28(1), pages 3-26, February.
    10. Kichan Nam & Christopher S. Dutt & Prakash Chathoth & Abdelkader Daghfous & M. Sajid Khan, 2021. "The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 553-574, September.
    11. José Gerardo De La Vega Meneses & Claudia Malcón Cervera, 2021. "Aspectos estratégicos en economía digital, comercio electrónico y sistemas de pagos," Revista de Investigación en Ciencias Contables y Administrativas, Universidad Michoacana de San Nicolás de Hidalgo, Facultad de Contaduría y Ciencias Administrativas, vol. 6(2), pages 44-61, July.
    12. Zhong, Lina & Verma, Rohit & Wei, Wenqi & Morrsion, Alastair M. & Yang, Liyu, 2022. "Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms," Technology in Society, Elsevier, vol. 68(C).

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