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Uncovering hidden process assets: A case study

Author

Listed:
  • Maria-Isabel Sánchez-Segura

    (Carlos III University)

  • Alejandro Ruiz-Robles

    (University of Piura)

  • Fuensanta Medina-Dominguez

    (Carlos III University)

Abstract

The information technology (IT) industry is not making the best possible use of its intangible process assets. The proposed process assets classification is grounded on the experience existing in the intellectual capital field. IT companies can use this classification to better identify and classify their process assets, thereby gaining an overview of the elements on which their processes depend and incrementing their intellectual capital. Two IT companies participated in a case study in which company chief executive and chief operations officers used the proposed classification, which they considered very useful, to identify a set of important process assets not previously taken into account.

Suggested Citation

  • Maria-Isabel Sánchez-Segura & Alejandro Ruiz-Robles & Fuensanta Medina-Dominguez, 2016. "Uncovering hidden process assets: A case study," Information Systems Frontiers, Springer, vol. 18(6), pages 1041-1049, December.
    • Handle: RePEc:spr:infosf:v:18:y:2016:i:6:d:10.1007_s10796-016-9622-5
    DOI: 10.1007/s10796-016-9622-5
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    References listed on IDEAS

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    Cited by:

    1. José Braga Vasconcelos & Chris Kimble & Álvaro Rocha, 2016. "A special issue on knowledge and competence management: Developing Enterprise solutions," Information Systems Frontiers, Springer, vol. 18(6), pages 1035-1039, December.
    2. Maria-Isabel Sanchez-Segura & German-Lenin Dugarte-Peña & Fuensanta Medina-Dominguez & Alejandro Ruiz-Robles, 0. "A model of biomimetic process assets to simulate their impact on strategic goals," Information Systems Frontiers, Springer, vol. 0, pages 1-18.
    3. Maria-Isabel Sanchez-Segura & German-Lenin Dugarte-Peña & Fuensanta Medina-Dominguez & Alejandro Ruiz-Robles, 2017. "A model of biomimetic process assets to simulate their impact on strategic goals," Information Systems Frontiers, Springer, vol. 19(5), pages 1067-1084, October.

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