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A Process Approach to Product Repair from the Perspective of the Individual

Author

Listed:
  • Sahra Svensson-Hoglund

    (Virginia Polytechnic Institute & State University)

  • Jennifer D. Russell

    (Virginia Polytechnic Institute & State University)

  • Jessika Luth Richter

    (Lund University)

Abstract

Product repair plays an important role in the realisation of a circular economy (CE) and sustainable consumption, yet little is known about what repair entails for individual product owners or users, particularly in a realised CE. This paper proposes a comprehensive approach by conceptualising repair as a multi-stage, cyclical process, shaped by previous experiences and, in turn, impacting future repairs. Moreover, we acknowledge and consider that the repair experience is determined by both internal (to the individual) and external (environmental) factors, which overlap in the individual’s interpretation of the process, primarily as perceived cost vs. benefits. Using a literature review, the role of the individual and key factors influencing the repair experience are discerned and organised according to their relevance within the process. This comprehensive perspective of the repair experience of individuals generated a wide range of insights, including the existence of general vs. specific factors and the prevalence of themes in the repair process. Implications for the upscaling of repair and future research are suggested.

Suggested Citation

  • Sahra Svensson-Hoglund & Jennifer D. Russell & Jessika Luth Richter, 2023. "A Process Approach to Product Repair from the Perspective of the Individual," Circular Economy and Sustainability, Springer, vol. 3(3), pages 1327-1359, September.
    • Handle: RePEc:spr:circec:v:3:y:2023:i:3:d:10.1007_s43615-022-00226-1
    DOI: 10.1007/s43615-022-00226-1
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