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Behind Videoconferencing Fatigue at Work

Author

Listed:
  • Olga Abramova

    (University of Potsdam)

  • Margarita Gladkaya

    (University of Potsdam)

Abstract

A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.

Suggested Citation

  • Olga Abramova & Margarita Gladkaya, 2025. "Behind Videoconferencing Fatigue at Work," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 67(2), pages 227-245, April.
    • Handle: RePEc:spr:binfse:v:67:y:2025:i:2:d:10.1007_s12599-024-00874-7
    DOI: 10.1007/s12599-024-00874-7
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