Intelligent Business Processes in CRM
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DOI: 10.1007/s12599-017-0480-6
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References listed on IDEAS
- Grewal, Dhruv & Roggeveen, Anne L. & Tsiros, Michael, 2008. "The Effect of Compensation on Repurchase Intentions in Service Recovery," Journal of Retailing, Elsevier, vol. 84(4), pages 424-434.
- Lukas Grieser & Klaus Wilde, 2010. "Adaptive Right-Time Technologies in Customer Relationship Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(1), pages 41-44, February.
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Cited by:
- Mosa Alokla & Mais Alkhateeb & Muneer Abbad & Faten Jaber, 2019. "Customer Relationship Management: A Review and Classification," Transnational Marketing Journal, Oxbridge Publishing House, UK, vol. 7(2), pages 187-210, October.
- Amy Van Looy & Peter Trkman & Els Clarysse, 2022. "A Configuration Taxonomy of Business Process Orientation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 133-147, April.
- Miguel Fernández-Cejas & Carlos J. Pérez-González & José L. Roda-García & Marcos Colebrook, 2022. "CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 615-643, October.
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Keywords
Intelligent business processes; Business process management; Business intelligence; Decision management; Customer relationship management; Complaint management;All these keywords.
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