IDEAS home Printed from https://ideas.repec.org/a/sot/journl/y2006i34p42-53.html
   My bibliography  Save this article

A service quality experimental measure for public transport

Author

Listed:
  • Mazzulla, Gabriella
  • Eboli, Laura

Abstract

In this paper the importance of service quality attributes for public transport is established by Importance Value calculation. Attribute weights (IV) are calculated by a specific empirical procedure in which a rate is assigned to each attribute according to the preferences of passengers. Finally, a Service Quality Index (SQI) for measuring the effectiveness of supplied services is calculated according to the main service quality attributes and their weights. This index can be useful to planners to choose more appropriate public transport agencies. Furthermore, it can be used by transport agencies to improve supplied service regarding more convenient service quality attributes.

Suggested Citation

  • Mazzulla, Gabriella & Eboli, Laura, 2006. "A service quality experimental measure for public transport," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 34, pages 42-53.
    • Handle: RePEc:sot:journl:y:2006:i:34:p:42-53
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10077/5928
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Md. Minhajul Islam KHAN & Dr. Md. HADIUZZAMAN & Tanmay DAS & Fahmida RAHMAN & Tahmida Hossain SHIMU, 2018. "A Structural Equation Approach In Modeling Perceived Service Quality Of Passenger Ferry," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 10(1), pages 42-63, March.
    2. Mohammad Rashid & Debapratim Pandit, 2017. "Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(4), pages 1381-1406, August.
    3. Chiara Calastri & Simone Borghesi & Giorgio Fagiolo, 2019. "How do people choose their commuting mode? An evolutionary approach to travel choices," Economia Politica: Journal of Analytical and Institutional Economics, Springer;Fondazione Edison, vol. 36(3), pages 887-912, October.
    4. Eldeeb, Gamal & Mohamed, Moataz, 2020. "Quantifying preference heterogeneity in transit service desired quality using a latent class choice model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 119-133.
    5. Pandit, Debapratim & Sharma, Deepa, 2022. "Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 1-13.
    6. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sot:journl:y:2006:i:34:p:42-53. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Romeo Danielis (email available below). General contact details of provider: https://edirc.repec.org/data/xxxxxxx.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.