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The Studies of Satisfaction Understood as An Attribute of e-Service Systems Quality (Badanie satysfakcji jako atrybutu jakosci systemow e-uslugowych)

Author

Listed:
  • Karol Lopacinski

    (Uniwersytet Ekonomiczny we Wroclawiu, Katedra Systemów Informacyjnych Zarzadzania)

  • Leszek A. Maciaszek

    (Uniwersytet Ekonomiczny we Wroclawiu, Katedra Systemów Informacyjnych Zarzadzania)

Abstract

Due to the growing demand for different types of e-services there are more and more systems that allow for e-services provision and management on the market. The quality of such solutions should be improved in cooperation with customers on the basis of information about the level of their satisfaction with the usage. This can be possible owing to regular user satisfaction research. The article presents the concept of estimating satisfaction with e-service software which is based on the achievements of marketing research and software quality studies.

Suggested Citation

  • Karol Lopacinski & Leszek A. Maciaszek, 2015. "The Studies of Satisfaction Understood as An Attribute of e-Service Systems Quality (Badanie satysfakcji jako atrybutu jakosci systemow e-uslugowych)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 13(52), pages 37-50.
    • Handle: RePEc:sgm:pzwzuw:v:13:i:52:y:2015:p:37-50
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    More about this item

    Keywords

    user satisfaction; software quality; e-services systems;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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