Doskonalenie jakosci uslug publicznych z wykorzystaniem samooceny w jednostkach samorzadu terytorialnego – doswiadczenia z realizacji projektu doradczego (Improving the quality of public services with the use of self-assessment in local government units – lessons learned from a consultancy project)

The presented article is a case study, for which the material was collected during a two-year consultancy project aimed at improving the quality of public services in local government units. The purpose of this article is to discuss specific conditions related to the implementation of large consulting projects in the public sector. The article is divided into two parts. The first part (including the introduction) concisely presents a context of operation for the Polish public administration and project methodology, adjusted to the specific nature of the public sector. The aim of the second part is to describe selected methods and techniques used during the project, with a special insight into self-assessment based on the CAF model, and identify achieved benefits, as well as encountered problems and challenges. The formulated conclusions are practical, yet universal and can be used during the implementation of similar projects in the public sector.