IDEAS home Printed from https://ideas.repec.org/a/sae/vikjou/v49y2024i4p302-326.html
   My bibliography  Save this article

Six-sigma Methodologies in Airlines Operations

Author

Listed:
  • Ramesh Bollapragada
  • Vivian Chan

Abstract

In this paper, we illustrate the key improvement indicators, their performance variance, and their respective financial impacts on airline operations. Through the six sigma process improvement methodology (DMAIC), this paper presents the passengers’ expectations, current performance level, compensation expenses due to nonconformities, root causes of the nonconformities, and means to reduce performance variance and improve process to achieve cost savings. The research methods consist of data collection from several sources such as SITA, U.S. Aviation consumer reports, Aviation accident statistics from multiple sources. Our results indicate airlines can save billions of dollars annually once six sigma operational processes are reached.

Suggested Citation

  • Ramesh Bollapragada & Vivian Chan, 2024. "Six-sigma Methodologies in Airlines Operations," Vikalpa: The Journal for Decision Makers, , vol. 49(4), pages 302-326, December.
    • Handle: RePEc:sae:vikjou:v:49:y:2024:i:4:p:302-326
    DOI: 10.1177/02560909241296962
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/02560909241296962
    Download Restriction: no
    File URL: https://libkey.io/10.1177/02560909241296962?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:vikjou:v:49:y:2024:i:4:p:302-326. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.