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Reconnecting to the Public

Author

Listed:
  • Paul Corrigan

    (Office for Public Management, 252b Grays Inn Road, London, WCIX 8JT, UK, pcorrigan@opm.co.uk)

  • Paul Joyce

    (Office for Public Management, 252b Grays Inn Road, London, WCIX 8JT, UK, pjoyce@amlac.uk)

Abstract

New information and communication technology can be used to improve the productivity of public services and the responsiveness of government. However, as this paper suggests, without substantial re-engineering of the organisational relationship to the public, IT on its own will achieve little. The paper examines three issues about the use of ICT to reconnect the government and the public. Why is reconnecting so important? What are the issues standing in the way of this reconnection using ICT? And what can be done to address these issues? The paper examines the whole nexus of the nature of government-public interactions rather than simply exploring the strategic utility of IT in the governmental sector.

Suggested Citation

  • Paul Corrigan & Paul Joyce, 2000. "Reconnecting to the Public," Urban Studies, Urban Studies Journal Limited, vol. 37(10), pages 1771-1779, September.
    • Handle: RePEc:sae:urbstu:v:37:y:2000:i:10:p:1771-1779
    DOI: 10.1080/00420980020080391
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    Cited by:

    1. Greig, Malcolm Stewart & Lindsay, Colin & McQuaid, Ronald W., 2002. "Delivering job search services in rural labour markets: the role of ICT," ERSA conference papers ersa02p235, European Regional Science Association.
    2. Rasha ElSaheli-Elhage & Chantal Lakkis, 2019. "The Impact of ICT Training on Income Generation Opportunities for Vulnerable Young Adults in Lebanon," International Journal of Emerging Trends in Social Sciences, Scientific Publishing Institute, vol. 6(1), pages 19-28.

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