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Customization and augmentation of experiences through mobile technologies: A paradigm shift in the analysis of destination competitiveness

Author

Listed:
  • Noam Shoval

    (The Hebrew University of Jerusalem, Israel)

  • Amit Birenboim

    (Tel Aviv University, Israel)

Abstract

Happiness and subjective experiences receive growing attention in the business and economic literature as a central force that determines consumer satisfaction. This process is supported, to a great deal, by technological developments in the form of portable and ubiquitous information, communication, and location technologies. In this article, we argue that the interaction of tourists with the destination is becoming mediated through technological apparatuses and thus products that are being consumed are becoming increasingly personalized. We call for a paradigmatic shift in the analysis of tourist experience and destination competitiveness which should build on the following four elements: (1) utilizing advanced methodological tools that rely on mobile and sensor technologies, (2) adopting disaggregated research approach toward experiences, (3) employing high spatial resolution analysis to allow a precise investigation of content- and place-specific experiences, and (4) avoiding the traditional differentiation between destinations as suppliers of attractions and tourists as passive consumers.

Suggested Citation

  • Noam Shoval & Amit Birenboim, 2019. "Customization and augmentation of experiences through mobile technologies: A paradigm shift in the analysis of destination competitiveness," Tourism Economics, , vol. 25(5), pages 661-669, August.
    • Handle: RePEc:sae:toueco:v:25:y:2019:i:5:p:661-669
    DOI: 10.1177/1354816618806428
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    References listed on IDEAS

    as
    1. Amit Birenboim & Noam Shoval, 2016. "Mobility Research in the Age of the Smartphone," Annals of the American Association of Geographers, Taylor & Francis Journals, vol. 106(2), pages 283-291, March.
    2. Luigino Bruni & Pier Luigi Porta (ed.), 2007. "Handbook on the Economics of Happiness," Books, Edward Elgar Publishing, number 3437.
    3. Easterlin, Richard A., 1974. "Does Economic Growth Improve the Human Lot? Some Empirical Evidence," MPRA Paper 111773, University Library of Munich, Germany.
    4. Daniel Kahneman & Alan B. Krueger, 2006. "Developments in the Measurement of Subjective Well-Being," Journal of Economic Perspectives, American Economic Association, vol. 20(1), pages 3-24, Winter.
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    Cited by:

    1. Shaowen Li & Shuyun Du, 2021. "An Empirical Study on the Coupling Coordination Relationship between Cultural Tourism Industry Competitiveness and Tourism Flow," Sustainability, MDPI, vol. 13(10), pages 1-14, May.
    2. Reif, Julian & Schmücker, Dirk, 2021. "Understanding tourists’ emotions in time and space: Combining GPS tracking and biosensing to detect spatial points of emotion," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 9(4), pages 276-295.
    3. Paulo H A Feitosa & Amanda B A Silva, 2022. "Length of stay and satisfaction shaping the competitiveness of international business tourism in São Paulo city, Brazil," Tourism Economics, , vol. 28(3), pages 728-747, May.
    4. Joe Baldwin & Claire Haven-Tang & Steve Gill & Nigel Morgan & Annette Pritchard, 0. "Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing," Information Technology & Tourism, Springer, vol. 0, pages 1-23.
    5. Joe Baldwin & Claire Haven-Tang & Steve Gill & Nigel Morgan & Annette Pritchard, 2021. "Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing," Information Technology & Tourism, Springer, vol. 23(1), pages 45-67, March.

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