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Effectiveness and Efficiency of Managers: Are They Doing What They Can or all They Can?

Author

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  • Aviad A. Israeli

    (Department of Hotel and Tourism Management, Ben-Gurion University of the Negev, Beer Sheva 84105, Israel)

Abstract

Effectiveness and efficiency are two common terms in management. Effectiveness is generally described as ‘doing the right thing’, and efficiency as ‘doing things right’. This paper investigates the aggregate performance of managers in the Israeli hospitality industry in an effort to identify whether their performance can be categorized as effective, efficient, or both. The findings suggest that instead of being effective and efficient, managers tend to be either effective or efficient. Some explanations for this phenomenon are offered, and the study concludes with recommendations for academics and practitioners.

Suggested Citation

  • Aviad A. Israeli, 2007. "Effectiveness and Efficiency of Managers: Are They Doing What They Can or all They Can?," Tourism Economics, , vol. 13(2), pages 181-195, June.
    • Handle: RePEc:sae:toueco:v:13:y:2007:i:2:p:181-195
    DOI: 10.5367/000000007780823177
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    References listed on IDEAS

    as
    1. Aviad A. Israeli & J. Randall Brown, 2004. "Modelling a Decision Maker's Preferences, Part 2: A Tool for Pricing Decisions in the Hospitality Industry," Tourism Economics, , vol. 10(1), pages 5-22, March.
    2. J. Randall Brown & Aviad A. Israeli & Abraham Mehrez, 2002. "Modelling a Decision Maker's Preferences with Different Assumptions about the Preference Structure: Theory Development and Initial Applications for Tourism and Hospitality Management," Tourism Economics, , vol. 8(1), pages 39-57, March.
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    1. Aviad A. Israeli & J. Randall Brown, 2004. "Modelling a Decision Maker's Preferences, Part 2: A Tool for Pricing Decisions in the Hospitality Industry," Tourism Economics, , vol. 10(1), pages 5-22, March.
    2. Jeffery Munic & Aviad A. Israeli, 2011. "Modelling a Decision Maker's Preferences: Testing for Relevance and Application Development," Tourism Economics, , vol. 17(1), pages 21-37, February.

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