IDEAS home Printed from https://ideas.repec.org/a/sae/socpsy/v39y1993i2p121-130.html
   My bibliography  Save this article

Users' Satisfaction with Mental Health Services

Author

Listed:
  • Benjamin Vicente
  • Mabel Vielma
  • F. Alec Jenner
  • Roberto Mezzina
  • Iannis Lliapas

Abstract

The opinion and level of satisfaction of the users of three different mental health services are presented as a way of evaluating the outcome of institutional and community approaches to psychiatric services. The information was collected in the cities of Concepcion (Chile), Sheffield (England) and Trieste (Italy) interviewing a sample of the users of the psychiatric services using a questionnaire specifically designed to suit the study's aims. The patients in Sheffield tended to support an eventual move towards a more community based service while the relatives appeared more interested in a general improvement of the traditional institutional facilities. In Trieste, patients as well as relatives are fully supportive of the community based services and reasonably aware of the difficulties. They want to improve things in the community. Finally, Chilean users show a considerable adherence to the more traditional and institutionalised ways of offering services and the levels of satisfaction were very high considering the conditions in which the help was delivered.

Suggested Citation

  • Benjamin Vicente & Mabel Vielma & F. Alec Jenner & Roberto Mezzina & Iannis Lliapas, 1993. "Users' Satisfaction with Mental Health Services," International Journal of Social Psychiatry, , vol. 39(2), pages 121-130, June.
  • Handle: RePEc:sae:socpsy:v:39:y:1993:i:2:p:121-130
    DOI: 10.1177/002076409303900205
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/002076409303900205
    Download Restriction: no

    File URL: https://libkey.io/10.1177/002076409303900205?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Shulamit Ramon, 1987. "The Implications of Cultural Construction of Mental Distress On Psychiatric Policies in Britain," International Journal of Social Psychiatry, , vol. 33(2), pages 149-153, June.
    2. Christiane Haerlin, 1987. "Community Care in West Germany: Concept and Reality," International Journal of Social Psychiatry, , vol. 33(2), pages 105-110, June.
    3. Agostino Pirella, 1987. "The Implementation of the Italian Psychiatric Reform in a Large Conurbation," International Journal of Social Psychiatry, , vol. 33(2), pages 119-131, June.
    4. V.G. Mavreas, 1987. "Greece: the Transition To Community Care," International Journal of Social Psychiatry, , vol. 33(2), pages 154-164, June.
    5. Lebow, Jay, 1982. "Pragmatic decisions in the evaluation of consumer satisfaction with mental health treatment," Evaluation and Program Planning, Elsevier, vol. 5(4), pages 349-356, January.
    6. Lebow, Jay L., 1983. "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 237-245, January.
    7. M. Barres, 1987. "Sectorisation an Overcapacity in France," International Journal of Social Psychiatry, , vol. 33(2), pages 140-143, June.
    8. Brian Cooper, 1987. "Mental Health Care Models and Their Evaluation: the West German Experience," International Journal of Social Psychiatry, , vol. 33(2), pages 99-104, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Giovanni De Girolamo & Ole Mors & Giovanni Rossi & Lucia Grandi & Walter Ardigo & Povl Munk-Jørgensen, 1988. "Admission To General Hospital Psychiatric Wards in Italy," International Journal of Social Psychiatry, , vol. 34(4), pages 248-257, December.
    2. Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
    3. Huayu Yang, 1989. "Attitudes Towards Psychoses and Psychotic Patients in Beijing," International Journal of Social Psychiatry, , vol. 35(2), pages 181-187, June.
    4. Giovanni de Girolamo, 1989. "Italian Psychiatry and Reform Law: a Review of the International Literature," International Journal of Social Psychiatry, , vol. 35(1), pages 21-37, March.
    5. Zhang, Yanfang & Zhang, Ming & Liu, Yue & Nie, Rui, 2017. "Enterprise investment, local government intervention and coal overcapacity: The case of China," Energy Policy, Elsevier, vol. 101(C), pages 162-169.
    6. Gianni Tognoni & Benedetto Saraceno, 1989. "Regional Analysis of Implementation," International Journal of Social Psychiatry, , vol. 35(1), pages 38-45, March.
    7. Robert Letendre, 1997. "The Everyday Experience of Psychiatric the Users' Viewpoint," International Journal of Social Psychiatry, , vol. 43(4), pages 285-297, December.
    8. Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:socpsy:v:39:y:1993:i:2:p:121-130. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.