IDEAS home Printed from https://ideas.repec.org/a/sae/simgam/v47y2016i5p628-650.html
   My bibliography  Save this article

The Transformative Potential of Game Spatiality in Service Design

Author

Listed:
  • Frederick M. C. van Amstel
  • Julia A. Garde

Abstract

Background: Services have tangible and intangible aspects. Services are organized as a system of conceptual ideas ( space of possibilities ) and are enacted through social and physical arrangements ( possibilities of space ). Games are employed in service design to expand the space of possibilities with new insights; however, the possibilities of space are sometimes not recognized, experienced, or realized through these games. Method: Game sessions were organized to support the co-design of three services : medical imaging diagnosis, hospital care, and environmental education/leisure. A case study for each project is provided, with the focus on the spaces produced by the participants’ interactions. Results: Even as participants were designing services for the future, they realized the possibilities of space in their current services and made use of these soon after the game sessions. Transformative actions initiated in the co-design sessions went beyond play, reaching the work activities that sustain the services. Conclusions: Games in service design can be insightful as much as transformative. Game spatiality , in particular, can lead participants to make use of the possibilities of space not conceptualized before, which are outside of the space of possibilities.

Suggested Citation

  • Frederick M. C. van Amstel & Julia A. Garde, 2016. "The Transformative Potential of Game Spatiality in Service Design," Simulation & Gaming, , vol. 47(5), pages 628-650, October.
  • Handle: RePEc:sae:simgam:v:47:y:2016:i:5:p:628-650
    DOI: 10.1177/1046878116635921
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/1046878116635921
    Download Restriction: no

    File URL: https://libkey.io/10.1177/1046878116635921?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:simgam:v:47:y:2016:i:5:p:628-650. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.