IDEAS home Printed from https://ideas.repec.org/a/sae/simgam/v41y2010i4p487-510.html
   My bibliography  Save this article

A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

Author

Listed:
  • Glenn W. Kuriger

    (University of Texas at San Antonio, USA, glenn.kuriger@utsa.edu)

  • Huang-da Wan

    (University of Texas at San Antonio, USA, hungda.wan@utsa.edu)

  • S. Moussa Mirehei

    (University of Texas at San Antonio, USA, m.mirehei@gmail.com)

  • Saumya Tamma

    (University of Texas at San Antonio, USA, saumyatamma@gmail.com)

  • F. Frank Chen

    (University of Texas at San Antonio, USA, ff.chen@utsa.edu)

Abstract

This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow, error-proofing, elimination of overprocessing, balanced workload, multifunctional workforce, pull, and total quality. The concept of continuous improvement is also covered. Participants can play the game from remote and separate locations by logging into a specified Internet site. Additionally, the game can be played with a combination of real and virtual (simulated) players. Several performance metrics are automatically calculated and displayed at the conclusion of each phase. The results of the current phase can then be compared to the results from all previous phases to better illustrate the impact of newly introduced lean tools.

Suggested Citation

  • Glenn W. Kuriger & Huang-da Wan & S. Moussa Mirehei & Saumya Tamma & F. Frank Chen, 2010. "A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise," Simulation & Gaming, , vol. 41(4), pages 487-510, August.
    • Handle: RePEc:sae:simgam:v:41:y:2010:i:4:p:487-510
    DOI: 10.1177/1046878109334945
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/1046878109334945
    Download Restriction: no
    File URL: https://libkey.io/10.1177/1046878109334945?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:simgam:v:41:y:2010:i:4:p:487-510. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.