The Effects of Human-Robot Interactions and the Human-Robot Relationship on Robot Competence, Trust, and Acceptance

As social robots may be used by a single user or multiple users different social scenarios are becoming more important for defining human-robot relationships. Therefore, this study explored human-robot relationships between robots and users in different interaction modes to improve user interaction experience. Specifically, education and companion were selected as the most common areas in the use of social robots. The interaction modes used include single-user interaction and multi-user interaction. The three human-robot relationships were adopted. The robot competence scale, human-robot trust scale, and acceptance of robot scale were used to evaluate subjects’ views on robots. The results demonstrate that in the two scenarios, people were more inclined to maintain a more familiar and closer relationship with the social robot when the robot interacted with a single user. When multiple persons interact in an education scenario, setting the robot to Acquaintance relationships is recommended to improve its competence and people’s trust in the robot. Similarly, in multi-person interaction, Acquaintance relationships would be more accepted and trusted by people in a companion scenario. Based on these results, robot sensors can be added to further optimize human-robot interaction sensing systems. By identifying the number of users in the interaction environment, robots can automatically employ the best human-robot relationship for interaction. Optimizing human-robot interaction sensing systems can also improve robot performance perceived in the interaction to meet different users’ needs and achieve more natural human-robot interaction experiences.