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The Effect of Information and Communication Technology on the Efficiency of Banking Industry in India

Author

Listed:
  • Adarsh
  • D.P. Goyal

Abstract

The explosive growth of Information and Communication Technology (ICT) is swiftly changing the banking industry and stem competition between the increasing numbers of banks has resulted in huge investment on ICT. This paper discusses the effect of ICT on Banking Industry (services) in India. Two questionnaires were used to collect data from diverse customers and bank employees separately, at major banks in India. The customers and the bank employees accept as true that ICT has an effect on banking industry. The results of the study undoubtedly show the massive impact of ICT on the performance of the banking industry in India.

Suggested Citation

  • Adarsh & D.P. Goyal, 2005. "The Effect of Information and Communication Technology on the Efficiency of Banking Industry in India," Paradigm, , vol. 9(1), pages 21-25, January.
    • Handle: RePEc:sae:padigm:v:9:y:2005:i:1:p:21-25
    DOI: 10.1177/0971890720050104
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