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Patient Satisfaction with Health Care Decisions

Author

Listed:
  • Margaret Holmes-Rovner
  • Jill Kroll
  • Neal Schmitt
  • David R. Rovner
  • M. Lynn Breer
  • Marilyn L. Rothert
  • Georgia Padonu
  • Geraldine Talarczyk

Abstract

Patient satisfaction measures have previously addressed satisfaction with medical care, satisfaction with providers, and satisfaction with outcomes, but not satisfaction with the health care decision itself. As patients become more involved in health care decisions, it is important to understand specific dynamics of the decision itself The Satisfaction with Decision (SWD) scale measures satisfaction with health care decisions. It was developed in the context of postmenopausal hormone-replacement therapy decisions The six-item scale has excellent reliability (Cronbach's alpha = 0.86). Discriminant validity, tested by performing principal- components analysis of items pooled from the SWD scale and two conceptually related measures, was good. Correlation of the SWD scale with measures of satisfaction with other aspects of the decision-making process showed the SWD scale was correlated most highly (0.64) with "decisional confidence," and least with "desire to participate in health care de cisions" and "satisfaction with provider " The SWD scale predicts decision certainty in this study. Use in an independent study showed that the SWD scale was correlated with the likelihood of patients' intentions to get a flu shot. Further investigation in relation to other health decisions will establish the utility of the SWD scale as an outcome measure Key words: patient satisfaction; medical decision making; decision support (Med Decis Making 1996;16:58-64)

Suggested Citation

  • Margaret Holmes-Rovner & Jill Kroll & Neal Schmitt & David R. Rovner & M. Lynn Breer & Marilyn L. Rothert & Georgia Padonu & Geraldine Talarczyk, 1996. "Patient Satisfaction with Health Care Decisions," Medical Decision Making, , vol. 16(1), pages 58-64, February.
    • Handle: RePEc:sae:medema:v:16:y:1996:i:1:p:58-64
    DOI: 10.1177/0272989X9601600114
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    Citations

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    Cited by:

    1. Yueh-Ling Liao & Tsae-Jyy Wang & Chien-Wei Su & Shu-Yuan Liang & Chieh-Yu Liu & Jun-Yu Fan, 2023. "Efficacy of a Decision Support Intervention on Decisional Conflict Related to Hepatocellular Cancer Treatment: A Randomized Controlled Trial," Clinical Nursing Research, , vol. 32(1), pages 233-243, January.
    2. Sjaak Molenaar & Mirjam A.G. Sprangers & Fenna C.E. Postma-Schuit & Emiel J. Th. Rutgers & Josje Noorlander & Joop Hendriks & Hanneke C.J.M. De Haes, 2000. "Interpretive Review : Feasibility and Effects of Decision Aids," Medical Decision Making, , vol. 20(1), pages 112-127, January.
    3. Blanca Lumbreras & Lucy Anne Parker & Pablo Alonso-Coello & Javier Mira-Bernabeu & Luis Gómez-Pérez & Juan Pablo Caballero-Romeu & Salvador Pertusa-Martínez & Ana Cebrián-Cuenca & Irene Moral-Peláez &, 2022. "PROSHADE Protocol: Designing and Evaluating a Decision Aid for Promoting Shared Decision Making in Opportunistic Screening for Prostate Cancer: A Mix-Method Study," IJERPH, MDPI, vol. 19(15), pages 1-9, July.
    4. Yi-Chih Lee & Wei-Li Wu, 2019. "Shared Decision Making and Choice for Bariatric Surgery," IJERPH, MDPI, vol. 16(24), pages 1-14, December.
    5. Davit Marikyan & Savvas Papagiannidis, 2024. "Exercising the “Right to Repair”: A Customer’s Perspective," Journal of Business Ethics, Springer, vol. 193(1), pages 35-61, August.
    6. Omar Shamieh & Ghadeer Alarjeh & Mohammad Al Qadire & Waleed Alrjoub & Mahmoud Abu-Nasser & Fadi Abu Farsakh & Abdelrahman AlHawamdeh & Mohammad Al-Omari & Zaid Amin & Omar Ayaad & Amal Al-Tabba & Dav, 2023. "Decision-Making Preferences among Advanced Cancer Patients in a Palliative Setting in Jordan," IJERPH, MDPI, vol. 20(8), pages 1-13, April.
    7. Richard L. Street JR & Becky Voigt, 1997. "Patient Participation in Deciding Breast Cancer Treatment and Subsequent Quality of Life," Medical Decision Making, , vol. 17(3), pages 298-306, July.

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