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Antecedents and Consequences of Organizational Commitment: A Gender Study in the IT-BPM Sector of India

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  • Nazia Zabin Memon
  • Biswajit Satpathy

Abstract

Information technology-business process management (IT-BPM) sector of India employs 3.7 million people including 1.25 million female employees. The flip side of this high absorption rate is an equally fast attrition of employees and more so in females. This alarming number makes it imperative to study the antecedents of high organizational commitment as a consequence of which voluntary turnover diminishes. This research article aims at identifying variables impacting the organizational commitment of female employees. Leader-member exchange (LMX), work-life balance and gender bias have been studied for effect on organizational commitment in IT-BPM sector. Data were collected from female employees of BPM sector through questionnaire survey, and stepwise regression was applied to test the hypotheses. This article gives insight into the management of IT-BPM sector helping them enhance the organizational commitment of its female employees. This research is first of its kind conducted on the female employees of IT-BPM sector of India giving insights on leader-manager exchange, work-life balance and gender bias and its role in improving their organizational commitment.

Suggested Citation

  • Nazia Zabin Memon & Biswajit Satpathy, 2017. "Antecedents and Consequences of Organizational Commitment: A Gender Study in the IT-BPM Sector of India," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(4), pages 306-315, November.
  • Handle: RePEc:sae:manlab:v:42:y:2017:i:4:p:306-315
    DOI: 10.1177/0258042X17731980
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    References listed on IDEAS

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    1. Miguel Pina e Cunha, 2002. ""The best place to be": managing employee loyalty in a knowledge-intensive company," Nova SBE Working Paper Series wp409, Universidade Nova de Lisboa, Nova School of Business and Economics.
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