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Best Practices Guidelines for Successfully Managing Application Service Providers (ASPs)

Author

Listed:
  • Luisa Focacci

    (Luisa Focacci is Research Assistant at St John's University, Rome Campus, Rome, Italy. E-mail: Luisa.Focacci@PPS.Boeing.com)

  • Robert J. Mockler

    (Robert J. Mockler is Joseph F. Adams Professor of Management at the Tobin College of Business, Graduate Division, St John's University, New York. E-mail: mocklerr@stjohns.edu)

  • Marc E. Gartenfeld

    (Marc E. Gartenfeld is Adjunct Professor, Marketing Department, at the Tobin College of Business, St John's University, Jamaica, NY. E-mail: sjumktprof@yahoo.com)

  • Dorothy G. Dologite

    (Dorothy G. Dologite is Professor of Computer Information Systems at the Zicklin School of Business, Baruch College, City University of New York, New York. E-mail: Dorothy_Dologite@baruch.cuny.edu)

Abstract

The purpose of this article is to identify various factors of success that can assist managers of Application Service Providers (ASPs) to develop and expand their firms’ businesses. These success factors are presented in the form of best practices guidelines, which have been developed from successful ASP experiences, and which are discussed in detail here. The discussion on successful ASPs, ranging across all ASP business models, focuses on meeting the customer requirements of ASPs—a major driver in the ASP market.

Suggested Citation

  • Luisa Focacci & Robert J. Mockler & Marc E. Gartenfeld & Dorothy G. Dologite, 2005. "Best Practices Guidelines for Successfully Managing Application Service Providers (ASPs)," Global Business Review, International Management Institute, vol. 6(2), pages 169-188, August.
    • Handle: RePEc:sae:globus:v:6:y:2005:i:2:p:169-188
    DOI: 10.1177/097215090500600201
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