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Facilitating Data-Based Decision-Making

Author

Listed:
  • P. Ann Pauley

    (West Virginia Department of Health)

  • Stan Cohen

    (West Virginia University)

Abstract

With the implementation of management information systems in human service settings came the expectation that managers would use data to make decisions. There is substantial evidence that this has not occurred. Two reasons may be lack of skill in utilizing data among managers and inadequacies in the definition of "use of data. " The present investigation incorporated data-based decision-making skill training with a behavioral analysis of data use. Managers in a community mental health center were trained to use monthly service reports. Productivity and information use were measured in a multiple- baseline design. Results indicated improvements in measures of data use skills and changes in managers'reports of use. Environmental factors that reduce the impact of the independent variable on measures of staffproductivity and of service utilization by clients are explored, as are implications for defining use of data.

Suggested Citation

  • P. Ann Pauley & Stan Cohen, 1984. "Facilitating Data-Based Decision-Making," Evaluation Review, , vol. 8(2), pages 205-224, April.
    • Handle: RePEc:sae:evarev:v:8:y:1984:i:2:p:205-224
    DOI: 10.1177/0193841X8400800204
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    References listed on IDEAS

    as
    1. Bunker, Douglas R., 1978. "Organizing evaluation to serve the needs of program planners and managers," Evaluation and Program Planning, Elsevier, vol. 1(2), pages 129-133, January.
    2. Pauley, P. Ann & Choban, M. C. & Yarbrough, J. Wade, 1982. "A systematic approach to increasing use of management-oriented program evaluation data," Evaluation and Program Planning, Elsevier, vol. 5(2), pages 123-131, January.
    3. Connolly, Terry & Porter, Alan L., 1980. "A user-focused model for the utilization of evaluation," Evaluation and Program Planning, Elsevier, vol. 3(2), pages 131-140, January.
    4. Cohen, Stanley H. & Noah, James C. & Pauley, Ann, 1979. "New ways of looking at management information systems in human service delivery," Evaluation and Program Planning, Elsevier, vol. 2(1), pages 49-57, January.
    5. Willer, Barry S. & Bartlett, Donald P. & Northman, John E., 1978. "Simulation as a method for teaching program evaluation," Evaluation and Program Planning, Elsevier, vol. 1(3), pages 221-228, January.
    Full references (including those not matched with items on IDEAS)

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