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Evaluating Referral and Agency Coordination With a Computerized Client-Tracking System

Author

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  • Russell G. Schuh

    (University of Pittsburgh)

  • Laura C. Leviton

    (University of Pittsburgh)

Abstract

In this article, the authors present a mechanism for client tracking linked to a management information system (MIS). The MIS can serve several evaluation functions: assistance to program management in enhancing services, evaluation of the dynamics of client flow through the system, and measurement of interagency coordination for the service population. The authors' aim is to demonstrate the role that such an MIS can play whenever clients must be tracked over time in open systems that depend on coordination of services. Features of the MIS are illustrated by its use in a project for pregnant and postpartum chemically dependent women.

Suggested Citation

  • Russell G. Schuh & Laura C. Leviton, 1991. "Evaluating Referral and Agency Coordination With a Computerized Client-Tracking System," Evaluation Review, , vol. 15(5), pages 533-554, October.
  • Handle: RePEc:sae:evarev:v:15:y:1991:i:5:p:533-554
    DOI: 10.1177/0193841X9101500502
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    1. Wagner, E.H. & Slome, C. & Carroll, C.L. & Warner, J.T. & Pittman, A.W. & Pickard, C.G. & Williams, B.O. & Cornoni-Huntley, J.C., 1980. "Hypertension control in a rural biracial community: Successes and failures of primary care," American Journal of Public Health, American Public Health Association, vol. 70(1), pages 48-55.
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