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Keeping ahead of the game: Innovations and challenges in e-government in Malaysia

Author

Listed:
  • Nik Rosnah Wan Abdullah

    (Universiti Tun Abdul Razak, Malaysia)

  • Norma Binti Mansor

    (University of Malaya, Malaysia)

  • Azizah Hamzah

    (University of Malaya, Malaysia; Korea Research Institute, The University of New South Wales, Australia)

Abstract

This article examines the development and usage of e-government in Malaysia. The history of public administration reform in Malaysia demonstrates the government’s willingness to experiment with innovations seen as improving the efficiency, effectiveness and responsiveness of public services. Thus, e-government has been enthusiastically promoted by the Malaysian government and has spread across most government organisations at central and subnational levels. The article provides details of a range of services both within government and for society that are available in e-government modes. However, there are challenges to the development of e-government including adherence to traditional models of service delivery, resistance to organisational culture change by officials, preference for counter services by clients and constraints on the availability of information technology training. Mobile phones are now seen as a new way to encourage citizens to use e-government on a regular basis.

Suggested Citation

  • Nik Rosnah Wan Abdullah & Norma Binti Mansor & Azizah Hamzah, 2013. "Keeping ahead of the game: Innovations and challenges in e-government in Malaysia," The Economic and Labour Relations Review, , vol. 24(4), pages 549-567, December.
    • Handle: RePEc:sae:ecolab:v:24:y:2013:i:4:p:549-567
    DOI: 10.1177/1035304613508868
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    Cited by:

    1. Safuwan Samah, 2017. "The Roles of Managers and Acceptance of Change in the Public Sector," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(9), pages 1-18, September.

    More about this item

    Keywords

    E-government; Malaysia; public management reform;
    All these keywords.

    JEL classification:

    • D78 - Microeconomics - - Analysis of Collective Decision-Making - - - Positive Analysis of Policy Formulation and Implementation

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