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Off-Shored Services Workers: Labour Law and Practice in India

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  • Carolyn Penfold

Abstract

The growth of information technology has enabled the ‘off-shoring’ of many business processes, and such off-shoring has grown exponentially in the past decade. India has been a major recipient of such off-shored work. To understand the effects of this phenomenon on off-shore workers, it is necessary to understand the legal context within which such work is undertaken. This article thus explains the labour law framework of India, from Constitutional protections down to local laws, policies and rules. It then examines labour practices, and identifies the gaps between formal labour law and actual practice in this sector. The article notes that some of these gaps between law and practice are a result of public matters, such as corruption, legal exemptions, and lack of law enforcement; but others are due to features of the sector itself, such as its newness, the types of work it offers, and the ready availability of alternative jobs.

Suggested Citation

  • Carolyn Penfold, 2009. "Off-Shored Services Workers: Labour Law and Practice in India," The Economic and Labour Relations Review, , vol. 19(2), pages 91-106, July.
    • Handle: RePEc:sae:ecolab:v:19:y:2009:i:2:p:91-106
    DOI: 10.1177/103530460901900207
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    References listed on IDEAS

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    1. Carolyn Penfold, 2007. "Trade Union Responses to White Collar Off-Shoring," The Economic and Labour Relations Review, , vol. 18(1), pages 53-77, November.
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    Cited by:

    1. Ernesto Noronha & Premilla D’Cruz & Muneeb Ul Lateef Banday, 2020. "Navigating Embeddedness: Experiences of Indian IT Suppliers and Employees in the Netherlands," Journal of Business Ethics, Springer, vol. 164(1), pages 95-113, June.
    2. Noronha, Ernesto & D'Cruz, Premilla, 2020. "The Indian IT industry: A global production network perspective," IPE Working Papers 134/2020, Berlin School of Economics and Law, Institute for International Political Economy (IPE).

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