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Organizational trust: How to include the division of labour?

Author

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  • Sven Svensson

    (Mid Sweden University, Sweden; University of Gävle, Sweden)

Abstract

The aim of this article is to study the relevance of the division of labour to the formation of organizational trust. Trust is defined as a phenomenon related to the resources available to a person in a given social position, a social position which in turn is related to the division of labour. It is argued that work externalization constitutes a division of labour, and that differing access to resources for internal and external workers explains variations in trust. The theoretical propositions are tested in a quantitative analysis of 711 external workers and internal employees in a Swedish organization. The results lend partial support to the theory. External employees are found to be less likely have strong trust in their co-workers. The relationship is mediated by perceptions of shared norms in the organization.

Suggested Citation

  • Sven Svensson, 2018. "Organizational trust: How to include the division of labour?," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 39(2), pages 272-293, May.
    • Handle: RePEc:sae:ecoind:v:39:y:2018:i:2:p:272-293
    DOI: 10.1177/0143831X15611965
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