IDEAS home Printed from https://ideas.repec.org/a/sae/ecoind/v38y2017i3p425-447.html
   My bibliography  Save this article

System, society and dominance effects in the adoption of tele-health: A tri-country comparison

Author

Listed:
  • Bob Russell

    (Griffith University, Australia)

  • Chris Smith

    (Royal Holloway, University of London, UK)

  • Raffaella Valsecchi

    (Brunel University, UK)

  • Monica Andersson Bäck

    (University of Goteborg, Sweden)

Abstract

Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.

Suggested Citation

  • Bob Russell & Chris Smith & Raffaella Valsecchi & Monica Andersson Bäck, 2017. "System, society and dominance effects in the adoption of tele-health: A tri-country comparison," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 38(3), pages 425-447, August.
    • Handle: RePEc:sae:ecoind:v:38:y:2017:i:3:p:425-447
    DOI: 10.1177/0143831X15579287
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0143831X15579287
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0143831X15579287?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ecoind:v:38:y:2017:i:3:p:425-447. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.ekhist.uu.se/english.htm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.