IDEAS home Printed from https://ideas.repec.org/a/sae/ecoind/v34y2013i4p693-717.html
   My bibliography  Save this article

Call centres’ employment practices in global value networks: A view from Argentina as a receiving economy

Author

Listed:
  • Andrea del Bono

    (CONICET (National Council of Scientific and Technical Research), Argentina)

  • María Tatiana Gorjup

    (Universitat Rovira i Virgili, Catalonia, Spain)

  • Laura Henry

    (CONICET (National Council of Scientific and Technical Research), Argentina)

  • Mireia Valverde

    (Universitat Rovira i Virgili, Catalonia, Spain)

Abstract

The growth of offshored services has brought about an important flux of jobs from developed towards developing countries. In this context, outsourced call centres, with their complex insertion of services across countries and organisations, demonstrate a high potential to create jobs, thus influencing the labour markets of a particular country. However, there are some doubts about the quality, longevity and working conditions that these jobs afford. This article uses the conceptual background of global value chains and global networks in order to analyse the impact of outsourcing and offshoring call centre activities on the employment practices, organisation, management and quality of jobs in the receiving economy of Argentina.

Suggested Citation

  • Andrea del Bono & María Tatiana Gorjup & Laura Henry & Mireia Valverde, 2013. "Call centres’ employment practices in global value networks: A view from Argentina as a receiving economy," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 34(4), pages 693-717, November.
    • Handle: RePEc:sae:ecoind:v:34:y:2013:i:4:p:693-717
    DOI: 10.1177/0143831X12462488
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0143831X12462488
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0143831X12462488?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ecoind:v:34:y:2013:i:4:p:693-717. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.ekhist.uu.se/english.htm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.