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Uttar Pradesh Housing and Development Board

Author

Listed:
  • Archana Shukla
  • R. Srinivasan

Abstract

The new Housing Commissioner of the Uttar Pradesh Housing and Development Board (UPHDB), V N Garg, faced the challenge of building the UPHDB into a brand that reflected customer responsiveness, quality consciousness and world-class standards in operations. This case on the UPHDB focuses on the process of initializing and implementing change in a government-owned organization that had for a long time been operating in a stable monopolistic environment, while lacking a long-term perspective and being subjected to frequent changes in top management. The case documents the various initiatives/interventions in the process of making changes, and articulating and implementing a vision for the UPHDB. Issues involved in consolidating the initiatives for change, the culture change and the pursuit of ISO certification are also discussed.

Suggested Citation

  • Archana Shukla & R. Srinivasan, 2005. "Uttar Pradesh Housing and Development Board," Asian Journal of Management Cases, , vol. 2(1), pages 87-109, March.
    • Handle: RePEc:sae:anjomc:v:2:y:2005:i:1:p:87-109
    DOI: 10.1177/097282010500200106
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