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The Portman Ritz-Carlton Shanghai: Asia's Best Employer

Author

Listed:
  • Ellie Weldon
  • Matthew Chang

Abstract

In September 2001, the Portman Ritz-Carlton in Shanghai China took top honors in the region-wide survey of the Best Employers in Asia. This case covers the actions taken by the general manager to build a satisfied and effective workforce at the five-star hotel. The case can be used to discuss the impact of employee satisfaction on customer satis faction and the challenge of retaining well-trained, service-oriented and English-speak ing employees in Shanghai's tight labor market.

Suggested Citation

  • Ellie Weldon & Matthew Chang, 2004. "The Portman Ritz-Carlton Shanghai: Asia's Best Employer," Asian Journal of Management Cases, , vol. 1(1), pages 109-120, January.
    • Handle: RePEc:sae:anjomc:v:1:y:2004:i:1:p:109-120
    DOI: 10.1177/097282010400100108
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