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A Comparative Study of Emotional Labour Practice in the Zimbabwean Services Industry

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  • Mukucha Paul

Abstract

This study sought to determine the levels of emotional labour practice in various service industries and also to make a comparison of that practice amongst major service industries in Zimbabwe. A total of 500 service employees serving as boundary spanners were surveyed. Collected data was analysed using ANOVA. The study found out that emotional labour practice is high in all major service sectors surveyed with the Hospitality and Tourism industry topping the list.

Suggested Citation

  • Mukucha Paul, 2014. "A Comparative Study of Emotional Labour Practice in the Zimbabwean Services Industry," International Journal of Management Sciences, Research Academy of Social Sciences, vol. 2(1), pages 12-18.
    • Handle: RePEc:rss:jnljms:v2i1p2
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