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Accountability and service quality in public service in Israel

Author

Listed:
  • Yehuda ELIYA

    (West University of Timisoara)

Abstract

In the last decades we are witnessing to a turn in the interaction between the citizen, as clients, and the public administration, mainly in the level of citizens’ increased expectations about the quality delivered by public service organisations. The citizen is asking for quality service with accountability of the professional factors in public organizations. This article will discuss two main phenomena in public service today: accountability and service quality.

Suggested Citation

  • Yehuda ELIYA, 2018. "Accountability and service quality in public service in Israel," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 19(3), pages 289-297, July.
    • Handle: RePEc:rom:rmcimn:v:19:y:2018:i:3:p:289-297
    DOI: 10.24818/RMCI.2018.3.289
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    References listed on IDEAS

    as
    1. Hall, Angela T. & Bowen, Michael G. & Ferris, Gerald R. & Royle, M. Todd & Fitzgibbons, Dale E., 2007. "The accountability lens: A new way to view management issues," Business Horizons, Elsevier, vol. 50(5), pages 405-413.
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    More about this item

    Keywords

    public service; service quality; service quality climate; accountability; efficiency; performance.;
    All these keywords.

    JEL classification:

    • G20 - Financial Economics - - Financial Institutions and Services - - - General
    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation
    • G29 - Financial Economics - - Financial Institutions and Services - - - Other

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