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ISO 9001 and Business Performance: A Quantitative Study in Portuguese Organizations

Author

Listed:
  • Alcina A. de SENA PORTUGAL DIAS

    (Polytechnic Institute of Porto – IPP)

  • Inaki HERAS-SAIZARBITORIA

    (The University of the Basque Country UPV/EHU)

Abstract

The effects of ISO 9001 quality certification process inside an organization may be considered on a wide range. This article places this phenomenon under a theoretical perspective and aims to analyze the impact of ISO 9001 quality standard on business performance according to the financial information data. More specifically, the impact of ISO 9001on productivity, business value and increase on sales is viewed through an econometric model of analysis concerning a panel data of Portuguese companies from the agro-food and to the construction sector. This analysis has presented interesting different results and in brief revealed that it may not be deterministically ascertained a direct connection between ISO 9001 certification and the improvement on business performance. Many other variables are committed to its success.

Suggested Citation

  • Alcina A. de SENA PORTUGAL DIAS & Inaki HERAS-SAIZARBITORIA, 2013. "ISO 9001 and Business Performance: A Quantitative Study in Portuguese Organizations," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 14-32, March.
    • Handle: RePEc:rom:rmcimn:v:14:y:2013:i:1:p:14-32
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    References listed on IDEAS

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    More about this item

    Keywords

    ISO 9001; business Performance; productivity; Portugal;
    All these keywords.

    JEL classification:

    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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