The Role of (Dis)satisfaction in the Effectiveness of E-Mail usage at Work

This paper focuses on e-mail related activities in the workplace, in particular emails that are sent during work hours, and demonstrates the great extent of waste involved in their daily use, not just for private purposes, but also for purposes of work. The survey includes a thorough statistical analysis referring to 15 different service organizations operating in Israel. In the research, influences parameters were reviewed, among which quantity of net connections, and existence of organization culture/policy, satisfaction at work and demographic parameters. the research explores interruptions at work, resulting from (dis)satisfaction at work and the extent to, which the e-mail tool contribute to interruptions and diminish our ability to focus on important tasks. The findings show that increasing e-mail usage in the workplace and spending large amounts of time on private emails may be an indicator for dissatisfaction at work, in service organizations. Moreover, it emphasizes the importance of introducing greater control, supervision, training and e-mail boxes separation.