A Practitioner’s Approach to Drucker’s Knowledge - Worker Productivity in the 21st Century: A New Model (Part One)

This article examines productivity in the context of the 21st century, focusing on Drucker’s prophecy of knowledge-worker productivity, the power of ‘unified strategy’, organisational interdependence and a practitioner’s approach to knowledge-worker productivity based on Drucker’s six determining factors. From these six factors, a nine building-block based questionnaire survey is developed to establish knowledge-worker productivity readiness status; a knowledge-worker review session to plan towards organisational interdependence and a Drucker-based knowledge-worker productivity implementation framework to manage organisational change. This proposal, intended for business organisations, should also accommodate non-business organisations. Knowledge-worker productivity practice is designed to improve productivity, the quality of work, empowers knowledge workers to accomplish their ‘tasks’ and, consequently, the ‘organisation tasks’ by following an organisational ‘unified strategy’ in an interdependent way that brings about a doing the right thing, the right way approach. This article provides answers to ‘what and how organisations can do to enhance productivity’ from their knowledge-workers, to embrace creativity and develop innovation to provide strategic advantage in sustaining growth in the current new economy of global competition. Team commitment is envisaged through the concept of organisational interdependence. In conclusion, a Drucker-based knowledge-worker productivity implementation framework is proposed, as a management practice to enhance knowledge worker productivity for creativity and commitment. It further demonstrates its competitive power by achieving a unified strategy with implication for organisational change and future applications.