Controversy And Aspects Of Quality Costs Models

Theoretical approach and experimental learning are both reliable sources for studying how total quality management is working, and especially which tools are most effective in business management. In order to bring some light in this regard, this paper brings to light a set of tools identified within an empirical research, conducted in one significant IT multinational company that operates in Romania as well. Since large multinational companies are gaining constant margins and competitive advantage on long-term, we consider it as a proper case study for conducting a quantitative research. In terms of legal or regulatory requirements, quality models are not described as compulsory tools in any organization, neither public, nor private. Despite this, private companies developed and used these models as imperative methods for an effective management process. This paper is transposing the theoretical approach into a research that is testing how these theoretical issues are working in a real business environment. The results indicate an incomplete approach of these models by the managers of analyzed company. Nevertheless, there is still an orientation to a philosophy of qualitative management process, through a different path, conducted by some of formal and informal leaders.