Challenges Of Digitalization And E-Procurement Systems In The Procurement Field In The Case Of Genpact

Digitalization has become a main source of potential for applications, facilitating more efficient and more cost effective work practices worldwide. While this trend of digitalization has impacted most areas of activity globally, the dynamics of companies, processes and organizational structures in terms of change management challenges have also evolved generally towards less decentralized operating systems, less hierarchical levels, more automated processes and more cooperation between organizational members. However, it has also brought numerous challenges within the business field especially, where smart applications and cloud IT systems involve more stakeholders of the process, who need to interact on a daily basis in terms of process achievement. The present paper presents some of the main advantages, but also some of the main issues in terms of organizational change management on the procurement level at Genpact Romania for the years 2015-2019. The research focuses on the company’s new Procure-to-Pay software system, Coupa Ebuy, that brought tremendous advantages in terms of time and costs decreasing for purchase order management, as well as an efficient system of order management issuance and checking, but also challenges within the organization and a new approach to suppliers, buyers and other involves parties in the process for the mentioned period. The paper presents a practical overview of the implementation of the new technological tool for supporting the procurement process within the company, that impacted the organizational change management and the process changes as an adapting strategy to the automation trend within the firm.