Revisiting Cloud Enterprise Resource Planning Systems Implementations through the Lens of End Users

Organisations are successfully navigating Industry 4.0 by migrating from on-premises to cloud solutions, such as cloud Enterprise Resource Planning systems. These solutions allow companies to become more agile and address the current business challenges. Given the diversity and complexity of organisations, a successful implementation is based on a series of vital factors. In the last decade, various studies examined the critical success factors under several theoretical lenses, providing a wide, but scattered set of elements. This paper examines the pitfalls, successful strategies, and lessons learnt in the implementation of one of the most endorsed Cloud Enterprise Resource Planning systems for product and service centric enterprises. Based on an inductive archival analysis focusing on the reflections of end users, the present study goes beyond the limitations of geographical and industry-based factors to provide a comprehensive examination of the topic. The results target five dimensions that should be considered: change management, the implementation approach, research and due diligence, risk management and strategic planning, and support. Therefore, by presenting the most common key success factors, this study provides important insights for practitioners and researchers under the lens of mimetic isomorphism.