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Strategic Management Role In Increasing Satisfaction For Health Services Beneficiares

Author

Listed:
  • Oana Matilda SABIE (ABALUTA)

    (Facultatea de Administratie si Management Public, Academia de Studii Economice din Bucuresti)

Abstract

In this paper I choose to approach this subject because I think the measure in which the beneficiaries of these services are satisfied represents, in fact, one of the best ways to measure the quality of provided services, of strategic management efficiency and is also a good way to identify the clients’ complaints regarding in general all health services, whether is about the medical staff or the way the activities are organized.

Suggested Citation

  • Oana Matilda SABIE (ABALUTA), 2011. "Strategic Management Role In Increasing Satisfaction For Health Services Beneficiares," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 7(1), pages 96-117, June.
    • Handle: RePEc:rom:compca:v:7:y:2011:i:1:p:96-117
    as

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    File URL: https://www.confcamp.ase.ro/2011/pdf/Sectiunea1/12.pdf
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    References listed on IDEAS

    as
    1. Avis, Mark & Bond, Meg & Arthur, Antony, 1997. "Questioning patient satisfaction: An empirical investigation in two outpatient clinics," Social Science & Medicine, Elsevier, vol. 44(1), pages 85-92, January.
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